Service Level Agreement
Education Bronze
- Remote support unlimited
- Up to 2 engineering monthly onsite visit
- IT cost savings and review
Test
SME Bronze
- Unlimited telephone support
- Project Management
- Managed Services
- Infrastructure Review
- Cloud migration initiative
Education Silver
- Remote support unlimited
- Up to 5 monthly engineering onsite visit
- IT cost savings and review
- Project Management
- E-Learning Development
- 1 Monthly IT Manager/Director visit
test
SME Silver
- Strategy development and implementation
- Project Management
- Managed Services
- Infrastructure Review
- Cloud migration initiative
- Sage Accounting Package Support
Education Gold
- Remote support unlimited
- Up to 7 monthly engineering onsite visit
- IT cost savings and review
- Project Management
- E-Learning Development/MIS Development
- 2 monthly IT Manager/Director visit
- SIMS/Progressor support
SME Gold
- Strategy development and implementation
- Project Management
- Managed Services
- Infrastructure Review
- Cloud migration initiative
- Cloud application development